FREQUENTLY ASKED QUESTION
Have Questions? We're Here to Help
Can I request special focus on certain areas?
Yes. Hightower Private Housekeeping customizes every service. Let us know which areas matter most—kitchens, bathrooms, baseboards, appliances, or high-traffic spaces—and we’ll prioritize them.
How often should I schedule a deep cleaning?
Most homes benefit from a deep cleaning every 3–6 months, depending on household size, pets, and lifestyle. Many clients start with a deep clean and maintain with recurring service.
Are your housekeepers insured and bonded?
Absolutely. All Hightower team members are fully insured, bonded, and covered for liability and workers’ compensation.
Are your cleaning products safe for pets and children?
Yes. We use safe, effective, and non-toxic products whenever possible. Green cleaning options are also available upon request.
What sets Hightower Private Housekeeping apart?
We deliver a higher standard of care—personalized plans, discreet professionals, attention to detail, and a satisfaction guarantee on every service.
What time will your team arrive?
Arrival times are scheduled in advance, and we communicate clearly so you always know when to expect us.
How many cleaners will be in my home?
Team size depends on your home’s size and service type. Most cleanings are completed by a trained team of 1–3 professionals.
Do I need to be home during the cleaning?
No. Many clients prefer service while they’re away. We carefully safeguard entry instructions and treat your home with discretion.
Do I need to sign up for recurring service?
Not at all. We offer one-time, occasional, and recurring services— completely based on your needs.
Can you help with detailed or labor-intensive tasks?
Yes. Tasks like cleaning ceiling fans, blinds, tile grout, appliances, and showers can be added to your customized service.
Do you bring your own supplies and equipment?
Yes. Our team arrives fully equipped with professional-grade products and tools.
Do you offer cleaning packages?
We offer customized service plans rather than rigid packages—so you only pay for what you actually need.
What are your cleaning rates?
Pricing is based on home size, condition, and service type. We provide transparent, personalized quotes with no surprises.
How much does house cleaning typically cost?
Costs vary by home and service scope. Contact us for a customized estimate tailored to your needs.
Do you clean apartments and condos?
Yes. We service apartments, condos, townhomes, and single-family homes.
Do you offer move-in and move-out cleaning?
Yes. Our move-in and move-out services deliver a detailed, inspection- ready clean.
What if I’m not satisfied with my cleaning?
Your satisfaction is guaranteed. Notify us within 24 hours, and we’ll return to make it right at no extra charge.
How do I schedule a service?
Scheduling is easy—request a quote online or contact our office to arrange your personalized service.
Do you clean vacation rentals and Airbnbs?
Yes. We offer reliable turnover cleaning for short-term rentals.
Can I update my service preferences over time?
Absolutely. Your cleaning plan can be adjusted anytime to match your changing needs.
